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Good to know

Your stay at Waldhaus Flims includes:

  • Accommodation with large breakfast buffet in restaurant «The Grand»
  • Nespresso coffee maker and water heater in the room
  • Minibar at no extra charge (non-alcoholic drinks)
  • Newspapers (only at the Grand Hotel): Neue Zürcher Zeitung NZZ (German), Süddeutsche Zeitung (German) and New York Times (English) at no extra charge
  • WLAN internet access at no extra-charge
  • Selection of fruit at the reception desk
  • Free access to the award-winning 3,000 sqm Waldhaus Spa and 24-hrs Fitness Club including complimentary daily fitness lessons
  • Use of the Waldhaus Spa saunas with aroma and steam baths, separate ladies' sauna and a unique earth sauna
  • 24-hour access to fitness club including complimentary daily fitness lessons
  • Bathrobe and slippers
  • Complimentary supervised Kids' Club (for children from 2 years of age)
  • Pick-up service at the Flims Waldhaus Caumasee bus stop
  • Winter: ski bus shuttle to the Flims base station
  • Summer: Free access to the outdoor tennis-courts and use of the hotel mountain-bikes
  • Service, VAT and tourism tax

Our cancellation conditions:

If you need to cancel your booking for any reason or must end your stay earlier than planned, we charge the following cancellation costs:

  • At least 4 days before arrival: no cancellation fee
  • 3 days or fewer before arrival: 100% of the booked price

From mid-December to late February and on federal and cantonal holidays:

  • At least 20 days before arrival: no cancellation fee
  • 19 to 11 days before arrival: 50% of the booked price
  • 10 days or fewer before arrival: 100% of the booked price

The effective cost is calculated based on the day on which Waldhaus Flims receives your cancellation in writing. In the event of a departure earlier or later than planned, 100% of the booked accommodation will be charged.

In addition, services rendered by Waldhaus Flims (or any third parties) in advance must to be paid in full by the customer in the event of a cancellation.

Check-in/check-out:

Your reserved room will be available on your day of arrival from 3 pm (earlier if available). We request that you vacate your room by 11.30 am on your day of departure. If you are planning to arrive earlier or depart later, we offer a courtesy changing room for your use at no extra charge.

Further information:

Our staff at reception will be happy to answer any questions or provide you with any other information you might need. We can arrange taxis, concerts, restaurant reservations, excursions, limousine service and much more. Tel. +41 81 928 48 48, info@waldhaus-flims.ch

Dress code:

Your attire is an integral part of the overall atmosphere at Waldhaus Flims. A sporty yet elegant look is always appropriate, including in the evening at our dining establishments The Grand, Epoca, Il Tschaler, and Ristorante Pomodoro as well as in our bars.

Parking and garage spaces:

Guests arriving by private car can reserve a parking space in our underground car park for CHF 25 per day. Outdoor parking spaces are available for CHF 15 per day. If you arrive by public transport, we will pick you up at the Postbus stop Flims Waldhaus-Caumasee at no extra charge.

As an owner of an electric vehicle you will enjoy a free service at the Waldhaus Flims. Our underground car park has 3 parking spaces, all of them are equipped with a power connection which allows you to charge your car for free during your stay.

Holidays with your dog:

We can accommodate well-behaved pets for a charge of CHF 45 per night (not including food). Dogs are generally allowed in the lobby lounge, in the Restaurant Il Tschaler, the Ristorante Pomodoro and on the terrace of The Grand restaurant. We regret that dogs are not allowed inside all other restaurants, bars and the Belle Époque Hotel Museum. We will be happy to arrange a dog sitter at your request.

Children:

Waldhaus Flims also knows how to accommodate the needs of our guests’ children.

  • Kids’ Club with playroom, games & Cyber Room and Kids’ Restaurant.
  • Our childcare professionals can watch your children (from aged 2) daily from 8 am to 6.30 pm
  • Babysitting: always available, CHF 50 per hour
  • Baby package: you can borrow the following items from us on request and at no extra charge: socket guards for your room, baby night light, bottle warmer, children’s toilet, changing mat, baby bathtub (including thermometer). Please enquire at the reception desk.
  • Kids’ Restaurant: lunch from 12 pm to 1 pm, dinner from 5.30 pm to 6.30 pm  Price: included with Waldhaus Dining option at no extra charge for children aged 5 and under or CHF 35 for children ages 6 to 12. Please sign in at the Kids' Club by 11 am

Credit cards:

We accept the following credit cards: Visa, MasterCard, American Express, Diners Club

Smoking:

All restaurants, rooms and suites at Waldhaus Flims are non-smoking. For guests who smoke, we recommend the lounge (until 6 pm) and the Chadafö Bar with the Davidoff Cigar Lounge.

Waldhaus Dining:

With the Waldhaus Dining option (CHF 75 per person), the buffet in The Grand restaurant is included in your stay. In the other hotel restaurants, the Waldhaus Dining is valid as a food voucher in the amount of CHF 75. A reservation is recommended.
A la carte dining in The Grand is free for children aged 5 and under (separate children’s ticket) and CHF 35 for children aged 6 to 12.

Restaurants at Waldhaus Flims:

Our different restaurants offer a wide variety of dining options.

  • The Grand
  • Epoca
  • Il Tschaler
  • Ristorante Pomodoro